Important information
for your holiday planning

Inclusive services

• Accommodation
• Free WiFi in all apartments and areas
• Use of our VAYA-Wellness (Finnish sauna, steam bath, infrared cabin, cold shower incl. relaxation area and bath towels)
• Use of our in-house KIDS-ZONE (8:00 a.m. – 7:00 p.m.)
• Baby cots are free of charge
• FREE PARKING (in summer)
• FREE LINE SET (in summer)

What else do we offer? (For an additional charge)
• Bread roll service
• Bar (Winter 4:00 – 9:00 p.m. / Summer 4:00 – 7:00 p.m.)
(Subject to changes in opening times!)
• Extra duvet cover package incl. change: € 9,00 per person
• Fresh hand towel package € 4,00 per person
• Tea towel package: € 3,50


CHILD REDUCTION:

Small children from 0 – 1.99 years can stay the night in their parents’ bed free of charge.
Baby bed for an additional charge.

PARKING:
SUMMER: You are welcome to park your car in our underground garage or on one of our outdoor parking spaces, for free – limited availability!
WINTER: You are welcome to park your car in our underground garage or on one of our outdoor parking spaces, for Euro 8,00 per day – limited availability!

PETS:
Are unfortunately not allowed at the VAYA Terrazena Serfaus fine living resort.
Many thanks for your understanding.

SUMMER SPECIAL

SUPER.SUMMER.CARD included
More info

FREE PARKING IN SUMMER
(Garage + Outdoor)

BOOKING HOTLINE:
Tel.+43 5476 6989
We look forward to your call
E-mail: info@vaya-terrazena-serfaus.at


Reception opening hours
Open daily from 8:00 – 12:00 a.m. & 4:00 – 7:00 p.m.

Opening hours VAYA-Wellness
Winter: open daily from 4:00 – 8:00 p.m. / Sun – Fri
Summer: open daily from 4:00 – 8:00 p.m. / Sun – Fri
(Booking required the day before at reception, for environmental reasons – save energy!)

Opening hours KIDS ZONE
Daily from 8:00 a.m. to 7.00 p.m.

Opening hours BAR
Winter: open daily from 4:00 – 9:00 p.m.
Summer: open daily from 4:00 – 7:00 p.m.
(Subject to changes – Info provided on site at reception)

Sandwich delivery room service
(Order the day before until 4:00 p.m. at reception)

Holiday planning & handling

If the prices in the booking confirmation vary from this price list, the prices quoted according to the price list always apply.

VISITOR’S TAX

The local tax in Serfaus-Fiss-Ladis for 2018 is € 2.60 per person per night.
All guests born in 2002 or older are eligible to pay local tax. All children (born in 2003-2018) are exempt from local tax.

ARRIVAL & DEPARTURE
Your room is available to you on the day of arrival from 4:00 p.m. and on the day of departure until 10:00 a.m.

DEPOSIT & BOOKING CONFIRMATION
Please note that for a fixed booking 30 % of the total price should be paid on the date of booking and the remainder of 70 % up to 7 days prior to arrival by credit card or bank transfer. (Exception for promotion: “We require 100 % advance payment on the date of booking.”)

PAYMENT TERMS

Cash payment in Euro or with electronic EC-card (Maestro) as well as usual credit cards (Mastercard, Visa, Amex, Diners) on site possible.

Travel cancellation insurance

If you want to play safe and start your vacation with equanimity, we would be glad to offer you travel cancellation insurance.

European travel insurance

CANCELLATION POLICY:

  • Up to 43 days before arrival free of charge
  • From 42 – 30 days before arrival 30 % of the total amount
  • From 29 – 14 days before arrival 50 % of the total amount
  • From 13 – 8 days before arrival 70 % of the total amount
  • From 7 days before arrival 90 % of the total amount
  • In the event of no-show 100 % of the total amount

Beyond that, the Austrian hotel contract requirements apply. Please note that cancellations can only be received in writing.

(see terms and conditions for the hotel industry 2006 (AGBH))

We recommend that you take out cancellation insurance.