Important information
for your holiday planning

Inclusive services

• Accommodation
• WLAN in all apartments and areas free of charge
• Use of our VAYA-SPA (Finnish sauna, steam bath, infrared cabin, cold shower incl. relaxation area and bath towels)
• Use of our in-house KIDS-ZONE (8:00 – 19:00)
• Large ski cellar – ski locker for each apartment
• FREE PARKING (in summer)
• FREE LINE SET (in summer)

What else do we offer? (For an additional charge)
• Linen set (bed linen + towels) €13.00 per person & stay
• Sandwich service
• Bar (Winter 16:00 – 21:00 / Summer 16:00 – 19:00)
(Subject to changes in opening times!)
• Baby bed in apartment: €2.00 per item / night
• High chair in the apartment: €2.00 per item/night
• Extra duvet cover package incl. change: €9.00 per person
• Fresh hand towel package €4.00 per person
• Tea towel package: €3.50


CHILD REDUCTION:

Small children from 0 – 1.99 years can stay the night in their parents’ bed free of charge.
Baby bed for an additional charge.

PARKING:
SUMMER: You are welcome to use our underground garage, for free – limited availability!
WINTER: You are welcome to ouse our underground garage, for Euro 9.00 per day – limited availability!

PETS:
… are unfortunately not allowed at the VAYA Terrazena Serfaus fine living resort.
Many thanks for your understanding.

SUMMER SPECIAL

SUPER.SUMMER.CARD included
More info

FREE PARKING IN SUMMER
(Garage + Outdoor)

BOOKING HOTLINE:
Tel.+43 5476 6989
We look forward to your call
E-mail: info@vaya-terrazena-serfaus.at


Reception opening hours
Open daily from 08.00 to12.00 & 16.00 to 19.00.

Opening hours VAYA-SPA
Winter: open daily from 16.00 to 20.00 / Sun – Fri
Summer: open daily from 16.00 to 20:00 / Sun – Fri
(Booking required the day before at reception, for environmental reasons – save energy!)

Opening hours KIDS ZONE
Daily from 08.00 to 19.00.

Opening hours BAR
Winter: open daily from 16.00 to 21.00.
Summer: open daily from 16.00 to 19.00.
(Subject to changes – Info provided on site at reception)

Sandwich delivery room service
(Order the day before until 16.00 at reception)

Holiday planning & handling

If the prices in the booking confirmation vary from this price list, the prices quoted according to the price list always apply.

VISITOR’S TAX

The local tax in Serfaus-Fiss-Ladis for 2018 is €2.60 per person per night.
All guests born in 2002 or older are eligible to pay local tax. All children (born in 2003-2018) are exempt from local tax.

ARRIVAL & DEPARTURE
Your room is available to you on the day of arrival from 16:00 and on the day of departure until 10:00.

DEPOSIT & BOOKING CONFIRMATION
Please note that for a fixed booking 30% of the total price should be paid on the date of booking and the remainder of 70% up to 7 days prior to arrival by credit card or bank transfer. (Exception for promotion: “We require 100% advance payment on the date of booking.”)

PAYMENT TERMS

Cash payment in Euro or with electronic EC-card (Maestro) as well as usual credit cards (Mastercard, Visa, Amex, Diners) on site possible.

Travel cancellation insurance

If you want to play safe and start your vacation with equanimity, we would be glad to offer you travel cancellation insurance.

European travel insurance

CANCELLATION POLICY:

  • Up to 43 days before arrival free of charge
  • From 42 days before arrival 30%
  • From 30 days before arrival 70%
  • From 14 days before arrival 90%
  • Non-appearance 100 % of travel price

Beyond that, the Austrian hotel contract requirements apply. Please note that cancellations can only be received in writing.

(see terms and conditions for the hotel industry 2006 (AGBH))

We recommend that you take out cancellation insurance.